FAQ

How does renting work?

Choose your equipment and dates, enter your details and verify your identity. Then sign the agreement online and pay by card. You receive the signed agreement and your confirmation by email.

When are you open?

Pickup, delivery, return and collection run from 09:00 to 19:00, except Sundays and València's public holidays. A rental can run through those days.

Where do I collect the equipment?

At Calle Almirante Cadarso 26, 46005 València. We can also deliver it, and we both sign a report on its condition at delivery and at return.

Do you deliver?

Yes. Delivery in the Valencian Community costs 100 € + VAT (121 € with VAT), València city included. Further away, ask us for a quote.

Do you offer set-up or technical help?

Yes. Installation costs 150 € + VAT (181,50 € with VAT). A sound engineer or an audio technician costs 200 € + VAT a full day (242 € with VAT) or 100 € + VAT a half day (121 € with VAT).

What do I need to rent?

A valid official ID: a Spanish ID card, an NIE or a passport. Businesses also provide their tax ID and proof that the signatory can act for them.

Why do you check my ID, and who stores it?

It protects the equipment and prevents fraud. Stripe, our provider, handles the check and the copy of your document.

Can I take the equipment abroad or to another venue?

Only with our written consent. The equipment stays at the place stated in your agreement and within Spain.

What can't I do with the equipment?

You can't sublet, lend or sell it, open it, modify it or repair it yourself. Keep it away from rain, humidity, excessive heat, sand and liquids.

Do your prices include VAT?

We show both: the price without VAT, and below it the price with VAT at 21 %. Consumers pay the price with VAT. Your agreement sets out the taxable base, the VAT and the total, and that price is the binding one.

Do businesses pay VAT?

Spanish businesses pay 21 %. EU businesses outside Spain with a valid VAT number pay no Spanish VAT, as the reverse charge applies. Businesses outside the EU also pay no Spanish VAT.

How are rental days counted?

In calendar days, and part of a day counts as a full day.

When do I pay?

The total price is paid before delivery, by card through Stripe when you book.

Do you require a deposit?

We may, depending on the equipment, the duration and the circumstances of the rental. The amount appears in your agreement. It can be a charge or a card hold.

When do I get my deposit back?

Within 7 days at most of returning the equipment in good condition. If we notify damage, missing items or late return in that time, we may keep the part needed, with a written justification.

Can you charge my card after the rental?

Yes, for late return, damage, loss or theft, as you authorise in the agreement. We first send you a written breakdown and give you 5 days to comment.

Will I receive an invoice?

Yes. We invoice your rental and any later charge, including late fees and damage.

What if I pay late?

Consumers pay the statutory interest rate. Businesses and professionals pay late-payment interest and 40 € in recovery costs under Spanish Law 3/2004.

Is insurance included?

No. The price includes no insurance or cover for damage, loss or theft. You may take out your own insurance for the replacement value, and we may require it from businesses and professionals.

What happens if something gets damaged?

We notify you in writing, with photographs, within 7 days at most of the return. You pay the repair cost, plus VAT, and you can comment or ask for a second assessment. Normal wear from correct use isn't charged.

What is the replacement value?

The current market value of the equipment, VAT included. It appears in your agreement. You pay it, less reasonable wear, if the equipment can't be repaired or the repair exceeds its value.

What if the equipment is lost or stolen?

Report it to the police within 24 hours, tell us within 48 hours and send us the police report. You then pay the replacement value within 15 days of our written claim, plus the days up to that claim.

What if the equipment doesn't work?

Tell us straight away. Report hidden defects within 24 hours of delivery. We repair or replace the equipment as soon as possible, or refund the part of the price for the time you couldn't use it.